Terms & Conditions
General Information
Avera Beauty
CVR: 43412809
Njalsgade 21F, 2.
2300 Copenhagen S
Email: info@averabeauty.dk
Payment
Avera Beauty accepts payments by Visa, Mastercard, MobilePay, as well as other payment methods displayed at checkout.
Payment will only be charged to your account once the order has been shipped.
All prices are stated in Danish kroner (DKK) and include VAT.
Any shipping costs will be displayed at checkout.
We use secure payment solutions with SSL encryption.
Delivery
Standard delivery time within Denmark is 1–3 business days. Delivery times are estimates and may be longer during busy periods, public holidays, delays with shipping providers or other circumstances beyond our control.
In the event of delays, the customer will be informed as soon as possible.
You will receive a tracking number once your order has been shipped.
Right of Withdrawal
You have a 30-day right of withdrawal when purchasing from Avera Beauty.
The withdrawal period begins on the day you, or a third party appointed by you (other than the carrier), take physical possession of the goods.
If you wish to exercise your right of withdrawal, please contact us at info@averabeauty.dk.
You will then receive return instructions.
Returns are only accepted after prior contact via info@averabeauty.dk.
For reasons of health protection and hygiene, the right of withdrawal does not apply to sealed cosmetic and beauty products if the seal has been broken after delivery, in accordance with applicable consumer legislation.
Return shipping costs are the responsibility of the customer.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Standard withdrawal form:
I hereby give notice that I wish to exercise my right of withdrawal in relation to the purchase agreement for the following goods:
Ordered on:
Received on:
Consumer's name:
Consumer's address:
Date:
Signature (only if this form is submitted on paper):
Refunds
In the event of an approved withdrawal, the purchase amount and standard shipping costs will be refunded.
Additional shipping costs resulting from choosing a shipping method other than our standard shipping method will not be refunded.
The refund will be made no later than 14 days after we receive your notice of withdrawal. However, we may withhold the refund until we have received the returned goods or documentation confirming the return.
The refund will be issued to the original payment method.
Right to Complain
You have a 24-month right to complain in accordance with the Danish Sale of Goods Act for consumer purchases.
The right to complain covers defects and deficiencies in the product, but not damage resulting from improper use, lack of maintenance or normal wear and tear.
You must submit your complaint within a reasonable period after discovering the defect. A complaint made within 2 months of discovering the defect is always considered timely.
For complaints, please contact:
Allergies and Irritation
We always recommend performing a patch test before use.
If you experience irritation or discomfort, stop using the product immediately and rinse the area with warm water.
If irritation persists, we recommend contacting a doctor or other healthcare professional.
Avera Beauty does not disclaim liability contrary to mandatory legislation.
Personal Data
When you make a purchase from Avera Beauty, we process your personal data in accordance with our Privacy Policy.
Complaints
If you wish to submit a complaint regarding a product purchased from Avera Beauty, you can contact us at:
If we are unable to find a solution, you can submit a complaint to:
Nævnenes Hus, Center for Klageløsning
Toldboden 2
8800 Viborg
www.naevneneshus.dk
Governing Law
These Terms and Conditions are governed by Danish law, and any disputes shall be settled by the Danish courts in accordance with applicable legislation.